Frequently asked questions
FAQ
Will the figure look exactly like the pictures?
Will the figure look exactly like the pictures?
Yes! Our figures are meticulously crafted to match the promotional images. We take great care in ensuring that the details, colors, and overall appearance you see in the pictures are what you'll receive. If for any reason you feel the figure does not meet these expectations, our customer support team is here to assist you with a hassle-free return or exchange.
How durable are these figures?
How durable are these figures?
Our figures are made with high-quality materials designed for long-lasting durability. Whether you display them on a shelf or handle them frequently, you can trust that the parts will not easily break or wear out. We understand how important durability is for collectors, and we’ve ensured that our products stand the test of time.
How quickly can I expect my order to arrive?
How quickly can I expect my order to arrive?
We strive to process and ship orders as quickly as possible. Delivery times typically range from 5-10 business days, depending on your location. You’ll receive tracking information so you can monitor your order’s progress every step of the way.
What is PVC?
What is PVC?
PVC (Polyvinyl Chloride) is a high-quality plastic material that is commonly used in the production of collectible figures and statues. It’s known for being durable, lightweight, and versatile, allowing for intricate detailing and vibrant colors. PVC is widely trusted in the anime figure community for delivering both quality and longevity.
Is PVC a good material for figures?
Is PVC a good material for figures?
Absolutely! PVC is one of the most popular materials for anime figures because it strikes the perfect balance between durability and detail. It’s resistant to wear and tear, so your figures stay looking fresh for years. Plus, the material allows for smooth and precise sculpting, making every detail pop!
What’s the difference between PVC and resin?
What’s the difference between PVC and resin?
PVC and resin are both popular materials used in collectible figures, but they have some key differences. PVC is lightweight, flexible, and durable, making it great for figures with intricate details and vibrant colors. It’s also less likely to break if dropped. Resin, on the other hand, is heavier and more rigid, giving it a premium feel and allowing for highly detailed, lifelike sculpts. However, resin figures are more fragile and can chip or crack if mishandled. PVC figures are generally more affordable and practical for everyday display, while resin figures are often seen as high-end collectibles.
Do you offer international shipping?
Do you offer international shipping?
Yes, we do! We ship our figures worldwide. Shipping costs and delivery times will vary depending on your location, but we ensure that every order is packaged securely to reach you in perfect condition.
Are these figures suitable for children?
Are these figures suitable for children?
While our figures are designed with collectors in mind, they are also suitable for older children who are fans of anime. However, due to small parts, they may not be appropriate for very young children. We recommend these figures for ages 12 and up.
Is there any assembly required?
Is there any assembly required?
Our figures typically come fully assembled or with minimal assembly required, such as attaching certain accessories or positioning parts. Instructions are provided to ensure an easy setup, and you’ll be enjoying your figure in no time.
What if the figure arrives damaged or with defects?
What if the figure arrives damaged or with defects?
While we take every precaution to package our figures securely, we understand that damages can occasionally occur during shipping. If your figure arrives damaged or with any defects, simply contact our customer service within 100 days of receiving your product, and we’ll arrange a replacement or refund, no questions asked.
Is the quality good for the price?
Is the quality good for the price?
Absolutely! Our figures offer exceptional value for money. Many of our customers are pleasantly surprised by the high level of detail and craftsmanship given the affordable price point. We strive to provide premium quality without breaking the bank, ensuring you get the most out of your purchase.
Are the parts movable or adjustable?
Are the parts movable or adjustable?
Yes, certain parts of our figures, such as the Pochita from our Chainsaw Man collection, can be repositioned, allowing for some customization in how you display them. This feature adds an extra layer of personalization, making your figure truly unique to your collection.
What if I’m not satisfied with the figure?
What if I’m not satisfied with the figure?
Your satisfaction is our top priority. If you're not completely happy with your purchase, you can return it within 30 days for a full refund or exchange. We believe in the quality of our products and want you to feel confident in your purchase.
How can I be sure this figure won’t disappoint like others I’ve bought in the past?
How can I be sure this figure won’t disappoint like others I’ve bought in the past?
We understand that previous purchases from other brands may not have lived up to your expectations. That’s why we’ve focused on quality and customer satisfaction from the start. Our figures are carefully inspected before shipping, and we stand by the authenticity and accuracy of every piece. If it doesn’t meet your standards, we’ll make it right.
How do I return my item?
How do I return my item?
Send us a chat using the icon in the bottom left corner of your screen, including the reason for the return and images to support the issue. We’ll respond within the next two business days with a return label and solutions for your order.
What makes your figures different from others on the market?
What makes your figures different from others on the market?
Our figures stand out due to their exceptional detail, craftsmanship, and durability. We’ve worked hard to create products that accurately represent beloved characters, offering both collectors and casual fans a high-quality addition to their collection. Plus, our commitment to customer satisfaction ensures that you’re not just buying a figure—you’re investing in a reliable and enjoyable experience.
Can I contact you if I have more questions?
Can I contact you if I have more questions?
Of course! Our friendly customer service team is here to help with any questions or concerns you may have. Feel free to reach out via email or phone, and we’ll respond as quickly as possible to ensure you have all the information you need.